Returns and exchanges

The most important thing for me is that you are happy with your order.

Each BAYNUI piece is custom-made to order, personalized for each client. Therefore, once the production process has begun, I cannot accept returns or exchanges due to size, personal preferences, or changes of mind, as it is a garment made specifically for you.

Before completing your order, I recommend carefully reviewing the measurements you have entered. If you are unsure which measurements to take or how to take them correctly, please do not hesitate to write to me before placing your order.

I will be happy to help you with anything you need. I can provide additional explanations, explanatory videos, or even review photos or videos you send me to ensure that the measurements have been taken correctly before starting production.

Even so, I understand that unforeseen circumstances may arise. If, upon receiving your order, you detect any manufacturing defect or believe that there has been an error on my part, please contact me at atelier@baynui.es within 14 days of receiving the order.

Tell me what happened and, if possible, attach some photographs so that I can assess the situation.

I will review each situation individually and do everything possible to find the best solution. Depending on the case, this may include repairing the garment, a replacement, or the corresponding refund.

And if, even without a defect or error on my part, you are not completely satisfied with your order for any reason, I would still like you to write to me. Although there are limitations on exchanges and returns for personalized garments, I will always try to listen to you, understand the situation, and discuss possible alternatives with you.

BAYNUI was born precisely from the idea of creating garments that better adapt to each person. Therefore, beyond the store's policies, my priority is that you feel supported throughout the entire process and that you have the confidence to contact me with any questions or problems.

If you have any questions before, during, or after your purchase, I will be happy to help you.